POST Cases

Create service case according information sent in Servicecase instance

Request Information

URI Parameters

None.

Body Parameters

service case information

InitPro.Ida.Web.Api.Dto.Create.Servicecase

Name	Description	Type	Additional information
CaseNumber	Possibility to generate CaseNumber yourself instead of autocreate	string	Max length: 48
BusinessKey	identifies the business case	string	Required
Status	StatusKey of start status	string	Required
BookingDate	Possibility to set booking time of status e.g.: "BookingDate": "2020-03-12T13:12:11Z"	date	None.
Workflow	Workflow is used when BusinessKey has no unique Workflow assigned.	string	None.
Warranty	Service case in Warranty? default - no	boolean	None.
Customer	identifies customer	InitPro.Ida.Web.Api.Dto.Create.Customer	Required
DeliveryAddress	possibility to add a differing delivery address	InitPro.Ida.Web.Api.Dto.Create.Address	None.
InvoiceAddress	possibility to add a differing delivery address	InitPro.Ida.Web.Api.Dto.Create.Address	None.
Product	identifies the device/product	InitPro.Ida.Web.Api.Dto.Create.Product	Required
SymptomDescription	Describes symptom/problem	string	Required
SymptomCodes	Possibility to add Symptom Codes "SymptomCodes": [["01001","02001",null,"03001","05001"],["01001","02001",null,"03001","05001"]]	Collection of Collection of string	None.
Insurance	Insurance data	InitPro.Ida.Web.Api.Dto.Create.Insurance	None.
Comment	what would a world be like without a comment everywhere ;)	string	None.
Store	Store will be added	string	None.
Pricelist	Connects servicecase to a pricelist - Pricelist feature has to be enabled for your company	string	None.
Commoncharges	Add Commoncharges to your service case	Collection of InitPro.Ida.Web.Api.Dto.Create.CommonCharge	None.
Service	add Servicetype and/or Priority to your service case	InitPro.Ida.Web.Api.Dto.Service	None.
Attributes	Case Attributes	InitPro.Ida.Web.Api.Dto.Create.Attributes	None.
References	add Case References	InitPro.Ida.Web.Api.Dto.Create.References	None.
ProofOfPurchase		InitPro.Ida.Web.Api.Dto.ProofOfPurchase	None.

Request Formats

application/json, text/json

Sample:

{
  "CaseNumber": "sample string 1",
  "BusinessKey": "sample string 2",
  "Status": "sample string 3",
  "BookingDate": "2025-04-29T16:20:05.8139313+02:00",
  "Workflow": "sample string 4",
  "Warranty": true,
  "Customer": {
    "CustomerContactType": "sample string 1",
    "CustomerNumber": "sample string 2",
    "Language": "sample string 3",
    "Currency": "sample string 4",
    "TermsOfPayment": "sample string 5",
    "Salutation": "sample string 6",
    "FirstName": "sample string 7",
    "LastName": "sample string 8",
    "CompanyName": "sample string 9",
    "Department": "sample string 10",
    "Phone": "sample string 11",
    "PhoneMobile": "sample string 12",
    "Email": "sample string 13",
    "Street": "sample string 14",
    "Additional": "sample string 15",
    "ZipCode": "sample string 16",
    "City": "sample string 17",
    "Country": "sample string 18",
    "State": "sample string 19",
    "DateOfBirth": "2025-04-29"
  },
  "DeliveryAddress": {
    "Salutation": "sample string 1",
    "FirstName": "sample string 2",
    "LastName": "sample string 3",
    "CompanyName": "sample string 4",
    "Department": "sample string 5",
    "Phone": "sample string 6",
    "PhoneMobile": "sample string 7",
    "Email": "sample string 8",
    "Street": "sample string 9",
    "Additional": "sample string 10",
    "ZipCode": "sample string 11",
    "City": "sample string 12",
    "Country": "sample string 13",
    "State": "sample string 14",
    "DateOfBirth": "2025-04-29"
  },
  "InvoiceAddress": {
    "Salutation": "sample string 1",
    "FirstName": "sample string 2",
    "LastName": "sample string 3",
    "CompanyName": "sample string 4",
    "Department": "sample string 5",
    "Phone": "sample string 6",
    "PhoneMobile": "sample string 7",
    "Email": "sample string 8",
    "Street": "sample string 9",
    "Additional": "sample string 10",
    "ZipCode": "sample string 11",
    "City": "sample string 12",
    "Country": "sample string 13",
    "State": "sample string 14",
    "DateOfBirth": "2025-04-29"
  },
  "Product": {
    "ProductId": 1,
    "ProductArticleNumber": "sample string 2",
    "SerialNumber": "sample string 3",
    "SecondSerialNumber": "sample string 4",
    "Pin": "sample string 5"
  },
  "SymptomDescription": "sample string 6",
  "SymptomCodes": [
    [
      "sample string 1",
      "sample string 2"
    ],
    [
      "sample string 1",
      "sample string 2"
    ]
  ],
  "Insurance": {
    "InsuranceKey": "sample string 1",
    "ContractNumber": "sample string 2",
    "ClaimNumber": "sample string 3",
    "AuthorizationNumber": "sample string 4",
    "Retention": 1.0,
    "RetentionAccepted": true,
    "StreetPrice": 1.0,
    "AdditionalInformation": "sample string 6"
  },
  "Comment": "sample string 7",
  "Store": "sample string 8",
  "Pricelist": "sample string 9",
  "Commoncharges": [
    {
      "CommonChargeKey": "sample string 1",
      "PriceNet": 1.0
    },
    {
      "CommonChargeKey": "sample string 1",
      "PriceNet": 1.0
    }
  ],
  "Service": {
    "Servicetype": "sample string 1",
    "ServicetypeKey": "sample string 2",
    "Priority": "sample string 3"
  },
  "Attributes": {
    "Recustomize": true,
    "CustomerInquiry": true,
    "Backup": true
  },
  "References": {
    "Reference1": "sample string 1",
    "Reference2": "sample string 2",
    "Reference3": "sample string 3",
    "Reference4": "sample string 4"
  },
  "ProofOfPurchase": {
    "PurchaseDate": "sample string 1",
    "WarrantyEndDate": "sample string 2",
    "Validated": true
  }
}

application/xml, text/xml

Sample:

<Servicecase xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/InitPro.Ida.Web.Api.Dto.Create">
  <Attributes>
    <Backup>true</Backup>
    <CustomerInquiry>true</CustomerInquiry>
    <Recustomize>true</Recustomize>
  </Attributes>
  <BookingDate>2025-04-29T16:20:05.8139313+02:00</BookingDate>
  <BusinessKey>sample string 2</BusinessKey>
  <CaseNumber>sample string 1</CaseNumber>
  <Comment>sample string 7</Comment>
  <Commoncharges>
    <CommonCharge>
      <CommonChargeKey>sample string 1</CommonChargeKey>
      <PriceNet>1</PriceNet>
    </CommonCharge>
    <CommonCharge>
      <CommonChargeKey>sample string 1</CommonChargeKey>
      <PriceNet>1</PriceNet>
    </CommonCharge>
  </Commoncharges>
  <Customer>
    <Additional>sample string 15</Additional>
    <City>sample string 17</City>
    <CompanyName>sample string 9</CompanyName>
    <Country>sample string 18</Country>
    <DateOfBirth>2025-04-29T16:20:05.8139313+02:00</DateOfBirth>
    <Department>sample string 10</Department>
    <Email>sample string 13</Email>
    <FirstName>sample string 7</FirstName>
    <LastName>sample string 8</LastName>
    <Phone>sample string 11</Phone>
    <PhoneMobile>sample string 12</PhoneMobile>
    <Salutation>sample string 6</Salutation>
    <State>sample string 19</State>
    <Street>sample string 14</Street>
    <ZipCode>sample string 16</ZipCode>
    <Currency>sample string 4</Currency>
    <CustomerContactType>sample string 1</CustomerContactType>
    <CustomerNumber>sample string 2</CustomerNumber>
    <Language>sample string 3</Language>
    <TermsOfPayment>sample string 5</TermsOfPayment>
  </Customer>
  <DeliveryAddress>
    <Additional>sample string 10</Additional>
    <City>sample string 12</City>
    <CompanyName>sample string 4</CompanyName>
    <Country>sample string 13</Country>
    <DateOfBirth>2025-04-29T16:20:05.8139313+02:00</DateOfBirth>
    <Department>sample string 5</Department>
    <Email>sample string 8</Email>
    <FirstName>sample string 2</FirstName>
    <LastName>sample string 3</LastName>
    <Phone>sample string 6</Phone>
    <PhoneMobile>sample string 7</PhoneMobile>
    <Salutation>sample string 1</Salutation>
    <State>sample string 14</State>
    <Street>sample string 9</Street>
    <ZipCode>sample string 11</ZipCode>
  </DeliveryAddress>
  <Insurance>
    <AdditionalInformation>sample string 6</AdditionalInformation>
    <AuthorizationNumber>sample string 4</AuthorizationNumber>
    <ClaimNumber>sample string 3</ClaimNumber>
    <ContractNumber>sample string 2</ContractNumber>
    <InsuranceKey>sample string 1</InsuranceKey>
    <Retention>1</Retention>
    <RetentionAccepted>true</RetentionAccepted>
    <StreetPrice>1</StreetPrice>
  </Insurance>
  <InvoiceAddress>
    <Additional>sample string 10</Additional>
    <City>sample string 12</City>
    <CompanyName>sample string 4</CompanyName>
    <Country>sample string 13</Country>
    <DateOfBirth>2025-04-29T16:20:05.8139313+02:00</DateOfBirth>
    <Department>sample string 5</Department>
    <Email>sample string 8</Email>
    <FirstName>sample string 2</FirstName>
    <LastName>sample string 3</LastName>
    <Phone>sample string 6</Phone>
    <PhoneMobile>sample string 7</PhoneMobile>
    <Salutation>sample string 1</Salutation>
    <State>sample string 14</State>
    <Street>sample string 9</Street>
    <ZipCode>sample string 11</ZipCode>
  </InvoiceAddress>
  <Pricelist>sample string 9</Pricelist>
  <Product>
    <Pin>sample string 5</Pin>
    <ProductArticleNumber>sample string 2</ProductArticleNumber>
    <ProductId>1</ProductId>
    <SecondSerialNumber>sample string 4</SecondSerialNumber>
    <SerialNumber>sample string 3</SerialNumber>
  </Product>
  <ProofOfPurchase xmlns:d2p1="http://schemas.datacontract.org/2004/07/InitPro.Ida.Web.Api.Dto">
    <d2p1:PurchaseDate>sample string 1</d2p1:PurchaseDate>
    <d2p1:Validated>true</d2p1:Validated>
    <d2p1:WarrantyEndDate>sample string 2</d2p1:WarrantyEndDate>
  </ProofOfPurchase>
  <References>
    <Reference1>sample string 1</Reference1>
    <Reference2>sample string 2</Reference2>
    <Reference3>sample string 3</Reference3>
    <Reference4>sample string 4</Reference4>
  </References>
  <Service xmlns:d2p1="http://schemas.datacontract.org/2004/07/InitPro.Ida.Web.Api.Dto">
    <d2p1:Priority>sample string 3</d2p1:Priority>
    <d2p1:Servicetype>sample string 1</d2p1:Servicetype>
    <d2p1:ServicetypeKey>sample string 2</d2p1:ServicetypeKey>
  </Service>
  <Status>sample string 3</Status>
  <Store>sample string 8</Store>
  <SymptomCodes xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:ArrayOfstring>
      <d2p1:string>sample string 1</d2p1:string>
      <d2p1:string>sample string 2</d2p1:string>
    </d2p1:ArrayOfstring>
    <d2p1:ArrayOfstring>
      <d2p1:string>sample string 1</d2p1:string>
      <d2p1:string>sample string 2</d2p1:string>
    </d2p1:ArrayOfstring>
  </SymptomCodes>
  <SymptomDescription>sample string 6</SymptomDescription>
  <Warranty>true</Warranty>
  <Workflow>sample string 4</Workflow>
</Servicecase>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

Http StatusCode - 200 and service case Number, 400 and error information in case of errors

System.Web.Http.IHttpActionResult

None.

Response Formats

application/json, text/json, application/xml, text/xml

Sample:

Sample not available.